Return and Refund Policy​

At namecards.com.sg, customer satisfaction is our priority. We strive to ensure that you are completely happy with every purchase. In the rare case that our products or services do not meet your expectations, our Return and Refund Policy is here to assist you with easy and transparent options for returns, refunds, and exchanges. Please review our policy below to understand how we handle returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return, refund, or exchange, the following conditions must be met:

• Defective or Damaged Items: If the product is received with defects, damage, or printing errors attributable to our production process, you may request a replacement or refund.
• Incorrect Items: If the product you received does not match your order specifications (e.g., incorrect design, quantity, or size), we will gladly rectify the issue with a replacement or refund.
• Notification Period: You must notify us of any issues within 7 days of receiving your order. After this period, we may be unable to process a return or refund request.

Note: Products that have been used, modified, or altered after delivery are not eligible for returns or refunds.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Custom-Printed Items: Due to the personalized nature of custom-printed products, we cannot accept returns or offer refunds for items that do not have any production defects or errors.
• Customer Errors: If the error is due to incorrect details provided by the customer, such as typos, low-resolution images, or incorrect file specifications, we cannot offer a refund or replacement. We encourage careful review of all files before submission.

3. Requesting a Return or Refund

To request a return or refund, please follow these steps:

1. Contact Us: Email our customer support team at support@namecards.com.sg within 7 days of receiving your order. Please include your order number, a detailed description of the issue, and photos of the product, if applicable.

2. Evaluation Process: Our team will review your request and determine if it meets our eligibility criteria. If additional information is needed, we may reach out to you for further details.

3. Return Authorization: If your request is approved, we will provide instructions for returning the item. Please note that items sent back without prior authorization may not be eligible for a refund or replacement.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 7-10 business days.

• Full Refund: If the issue is due to our error, we will issue a full refund, including any shipping fees incurred.
• Partial Refund: In certain cases, a partial refund may be granted if only a portion of the order is affected.

Please note that some payment methods may take additional time to reflect the refund in your account, depending on your bank or credit card provider.

5. Exchanges

If your product qualifies for an exchange, we will initiate a replacement production process at no additional cost to you. The replacement order will follow the same specifications as the original order unless otherwise specified and approved. Our team will provide updates on the progress of your replacement item and notify you when it is ready for delivery.

6. Shipping Costs for Returns

For items eligible for return due to defects or errors on our part, we will cover the shipping costs associated with returning the product. However, if a return is requested due to reasons outside of our responsibility, such as a change of mind, you will be responsible for the return shipping fees.

7. Order Cancellations

We begin processing orders promptly to meet our turnaround times. If you wish to cancel an order, please contact us immediately at support@namecards.com.sg. Cancellations may only be accepted within a short window, depending on the production status:

• Before Production: If your order has not yet entered production, a full refund will be provided.
• After Production Has Started: Once production has started, cancellations are no longer possible, and the order will be completed and shipped as specified.

8. Contact Us

We’re here to help! If you have any questions about our Return and Refund Policy or need assistance with a return or refund request, please don’t hesitate to reach out.

Contact Email: support@namecards.com.sg

We appreciate your understanding and cooperation in following our Return and Refund Policy. Our team at namecards.com.sg is committed to providing quality products and excellent service, and we’ll do our best to address any issues promptly and fairly.