Have questions about our products, services, or the ordering process? Explore our FAQ section to find quick answers and helpful information on everything from file preparation to delivery options. We’re here to make your printing experience seamless and stress-free.
Welcome to our FAQ section, where we’ve compiled answers to the most common questions about our products, services, and the ordering process. We’re committed to making your printing experience as smooth as possible, so if you don’t see your question here, feel free to reach out to us directly. Our team is always ready to assist!
Step 1 - Select your options
Select your options in the product page and add to cart.
Step 2 - Add to cart & check out
Select your delivery area and check out. Add your billing detail and make payment.
Step 3 - Upload your file(s)
You will received a auto generated invoice by email that will guide you how to send your file.
Step 4 - Process to print
We will check your file(s) and proceed to print if no error.
Step 5 - Ready for delivery
When your order is ready for delivery, you will receive an email from us.
Step 6 - Receive your goods
Goods will reach your location within 1-2 business days by third party courier. Express delivery will be within 24 hours by us.
We offer a variety of high-quality materials for namecard printing, including 300-350gsm art card, textured card, plastic card, fancy card, and NFC card options. Each material is selected to provide durability and a professional appearance, ensuring your namecards leave a lasting impression.
Absolutely! Our namecard printing services include a range of customization options, from layout and finishes to logo placement and special features like embossing and foil stamping. We can help you create a design that truly reflects your brand.
Our minimum order quantity for namecard printing is 100 pieces. This allows us to provide high-quality printing and customization at an affordable price.
Yes, we provide digital proofs for your approval before printing to ensure everything looks exactly as you envision. Simply request a proof when placing your order.
We recommend submitting your namecard design in a high-resolution PDF format with all fonts embedded. For best results, ensure your file is at least 300 DPI.
Yes, we offer eco-friendly namecard printing options, including recycled paper materials. Our sustainable choices help you make a positive impact without compromising on quality or design.
We offer standard and expedited delivery options for namecard orders. Standard delivery typically takes 5-7 business days. For urgent needs, you may select express namecards, which offer a 1-2 day express delivery option. Please contact us for specific timelines and pricing for expedited services.
We offer basic design support at no additional cost. However, for more advanced customization or design services, there may be a fee. Please reach out to discuss your design needs, and we’ll provide a quote based on the complexity of your request.
Yes, we provide discounts for bulk namecard orders. The discount amount depends on the order quantity. Contact us directly for a personalized quote on bulk orders to receive the best rates.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, and American Express), PayPal, Paynow and bank transfers. For corporate clients, we can arrange alternative payment options if needed.
Customer satisfaction is our priority. If there is an error in the printing process, please contact us within 7 days of receiving your order. We’ll work with you to resolve any issues and arrange a reprint if necessary.
Please contact us by WhatsApp or email with your order number and the details of your dissatisfaction if you received your products and are unhappy with the print or overall quality. If there is a printing error on the order, kindly include photo image.
Namecards Inc is devoted to providing excellent customer service. We will always work closely with you to find the best solution after carefully considering your issue.
Only if our system has not yet changed your order's status to "processing" can you cancel it. If you would like to cancel your order, call our Customer Service at sales@namecards.com.sg.
After we receive your order, if there are any problems with the artwork, or when the order has been delivered out, our system immediately sends you an email. Additionally, you can keep track on the process in your dashboard's My Orders section. Whether your order is in the "Processing," "On hold," or "Completed," you will receive the update.
For a cost of S$30, you can choose the CMYK Digital Proof Print option during the ordering of your product under "Artwork/Design Option" to acquire a physical proof print.
After your artwork has been reviewed and confirmed, the proof will be sent to your mailing address in about 3-5 working days. Before we begin the final printing, you will be required to give back the copy with your approval. Please be aware that until we have formal acceptance of the proof, we will not produce your order.
Note: We do not provide Pantone color proof reading. Customer have to ensure they understand the Pantone matching and consult their graphic designer when creating the design.
Our system immediately sends out a confirmation email with your order's details once you place an order. Please check your spam folder to be sure the email did not get up there if it does not appear in your inbox. If not, please double-check the email address you provided when registering. If you find that the address is inaccurate, please edit it in your Dashboard's Account Information and get in touch with our customer support to get your address updated for the current order.
If you choose to pay by credit card, we will receive your payment right away, and your only remaining task is to upload your artwork.
Your order won't be finalized if you selected to pay with a bank transfer or PayNow until you made the payment.
As soon as your transfer has been confirmed, you must upload your payment slip by selecting "Upload File" from your account dashboard. A copy of the payment slip can also be emailed to sales@namecards.com.sg.
Step 1 - Select your options
Select your options in the product page and add to cart.
Step 2 - Add to cart & check out
Select your delivery area and check out. Add your billing detail and make payment.
Step 3 - Upload your file(s)
You will received a auto generated invoice by email that will guide you how to send your file.
Step 4 - Process to print
We will check your file(s) and proceed to print if no error.
Step 5 - Ready for delivery
When your order is ready for delivery, you will receive an email from us.
Step 6 - Receive your goods
Goods will reach your location within 1-2 business days by third party courier. Express delivery will be within 24 hours by us.
No, the order quantity applies to a single artwork only, meaning adjustments to text, layout, or design are not possible within the same quantity. For example, if you need 1,000 name cards with different names or designs (such as 10 different names), you would need to place separate orders for each design, such as 10 orders of 100 pieces each.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, and American Express), PayPal, Paynow and bank transfers. For corporate clients, we can arrange alternative payment options if needed.
Yes you can. Scan PayNow QR code or type our UEN during the checkout.
No you can't, printing takes far less time than designing and confirming the artwork.
Only if you have a ready design file, than 24 hours express name card printing will be permitted.
Free delivery on orders over $100 with free returns.
Our team can help you create the artwork for printing. Designer fee may apply. Please contact our customer care when you placing order. If you need free name card design tool or download free templates, please visit:
We offer the following Name Card sizes:
The delivery speed will depend on the paper and finishing options you choose for your cards, between 5-7 business days. Express Name Card can be as fast as 24 hours delivery if you order before 1pm Mon–Fri.
